Live800 智能客服创新变革者

Privacy Policy

Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with laws and regulations to try our best to protect your personal information. In view of this, Chengdu Golden Armor Technology Co., Ltd., as a service provider (or "we", "Live800" for short), formulates this "Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and reminds you:

When you use our online customer service system functions or services, we may collect and use your relevant information. We hope to explain to you through this Privacy Policy how we collect, use, store and share this information when using our functions or services. This Privacy Policy is closely related to the functions and services you use. I hope you read it carefully and, if necessary, make the choices you deem appropriate in accordance with the guidelines of this Privacy Policy. Please note that by using or continuing to use our functions or services, you agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Policy.

Definition

1. Live800 functions or services refer to users ordering Live800 software products and supporting services from Live800 and its affiliates, and providing them to users one or more times through web pages, emails, official accounts, text messages, phone calls and other feasible means. Products, Promotions and Publicity Services.

2. Affiliated parties refer to companies, organizations or individuals that have any connection with Live800 due to cooperation, partnership, investment or control (or joint control) relationship.

3. Third parties refer to other companies, organizations or individuals outside the scope of related parties stipulated in this "Privacy Policy".

This Privacy Policy contains the following:

1. Scope of application of the "Privacy Policy"

2. Personal Information We May Collect

3. How we may use your personal information

4. How we store information

5. How do we protect your personal information

6. Terms of Use for Minors

7. Effectiveness and changes of the privacy policy

8. Application of Law and Dispute Resolution

9, other

Content

1. Scope of application of the "Privacy Policy"

The "Privacy Policy" applies to activities such as storage, analysis, transmission, use, processing, backup, deletion and protection of user information in the process of selling products and providing services by Live800 and its affiliates. If the information cannot identify the real identity of the user alone or in combination with other information, it does not belong to information in the legal sense; when the user's information can identify the user's identity alone or in combination with other information or Live800 will not be able to establish a connection with any specific information. When the information of other users is used in combination, such information will be treated and protected as the user's information in accordance with this Privacy Policy during the combined use.

2. How we collect your personal information

You may use the services provided by different service providers (hereinafter referred to as "privacy-main service providers") at different terminals and use our online customer service function services during the process of privacy-main service providers (hereinafter referred to as "privacy-main service providers" and "online customer service functions") Services" are collectively referred to as the "Services"). When we provide online customer service, we may collect, use, store and share the following information related to you according to the following terminals, so that you can establish a conversation with customer service personnel to answer your questions. If you do not provide relevant information, we will not be able to confirm your user identity, which may result in you being unable to connect to the relevant customer service personnel of the privacy-main service provider, and thus unable to enjoy the customer service and related services we provide, or unable to achieve customer service and related services. achieve the effect.

At the same time, the following information is also the basic information that must be collected to provide services, so as to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security.

(1). Information collected under different terminals

a) APP side

We will take the initiative to collect your system version, App package name, App version, device type, operating system type, device manufacturer, device model, screen width and height, so that the customer service staff can better serve you.

We will passively obtain your camera permissions, microphone permissions, and photo album permissions so that you can use the picture sending function, voice input function, and camera function during the consultation process. You can refuse to provide these permissions. Refusing to provide this information will only make you The above-mentioned functions cannot be used, but it does not affect your use of the text input consultation function;

b) WeChat terminal

Information when you use the service on the WeChat official account: including but not limited to Openid, nickname (user nickname), user gender, user city, user country, user province, language of the user’s WeChat version, user avatar, user Group ID and other information.

When you use services on WeChat Mini Programs, your information is actively passed to us by the Mini Program developers, and we will not actively obtain it;

c) Weibo terminal

Information when you use the service on the Weibo channel: including but not limited to Openid, user nickname, user gender, city, country, user avatar and other information.

d) Web page

When you use the service on the web page, our products will automatically record the information and information entered by your browser when visiting the website. Product log information includes but is not limited to when you enter the website, IP address, browser type, language used by the browser, date and time of the request, website browsing track, search keywords, and one or more information that can be used to monitor the user's browser. The identified cookie information, the message information you input when using our products.

e) Customer Service APP

When you use our APP (iOS) to provide consulting services, we will not take the initiative to obtain your camera permissions, microphone permissions, and photo album permissions. After your consent, it will be convenient for you to use the picture sending function during the process of providing consulting services. Voice input function, camera function, you can refuse to provide these permissions, refusing to provide this information will only make you unable to use the above functions, and will not affect your use of other functions of our APP;

When you use our APP (Android), we will not take the initiative to obtain your access to read storage, camera, microphone, and dialing. Unless you agree, you can refuse the authorization. After you refuse, you may be in the process of consulting services You cannot send pictures, take photos, send voices, or click on a phone number to dial, but it does not affect your use of other functions of our products;

Our APP uses Huawei's message push service (only for Huawei and Honor mobile phones). For details of Huawei's message push privacy statement, please refer to "Huawei Message Push Privacy Statement"

Our APP uses the push service of Mi News (except for Huawei and Honor mobile phones). For the privacy statement of Xiaomi News Push, please refer to "Privacy Statement of Xiaomi News Push".

(2). Member information

When you inquire after logging in on the enterprise platform, if we have achieved technical connection with the enterprise, we will obtain your membership information from the enterprise after obtaining authorization from the enterprise to ensure the normal use of our product functions. You can refuse to share your real information when consulting, and your request for consulting services may be affected after refusing; (Note: The service specification given by the company shall prevail)

3. How we may use your personal information

We may use the information collected during the process of providing services to you for the following purposes:

(1) To provide services to you;

(2) When we provide services, it is used for identity verification, customer service, security protection, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;

(3) Remember your identity. For example: cookies help us identify you when you are not a registered user of the privacy-main service provider, or save other information you actively provide to customer service;

(4) Analyze your use of our products. We can use cookies to help companies understand what activities you use our products for, or which web pages or services are the most popular;

(5) Regarding log files, like most websites, we collect specific information and save it in log files. Such information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not associate automatically collected log data with other information we collect.

(6) Use mobile analysis data to understand the operation of our program and ensure the security of the service, but we will not associate the information stored in the analysis software with any personal information you submit in the mobile application.

(7) According to relevant laws, regulations and national standards, we may share, transfer, and publicly disclose personal information in the following circumstances without obtaining prior authorization and consent from the personal information subject:

a) related to our fulfillment of obligations stipulated by laws and regulations;

b) Directly related to national security and national defense security;

c) Directly related to public safety, public health, and major public interests;

d) Directly related to criminal investigation, prosecution, trial and judgment execution;

e) It is difficult to obtain the authorization and consent of the person for the purpose of safeguarding the life, property and other major legal rights and interests of the personal information subject or other individuals;

4. How we store information

We will strictly follow the provisions of the law.

In general, we only retain your relevant information for as long as necessary to achieve the purpose.

Conversation content: When you use Live800 products, we need to store the conversations that you generate when you use the consulting service for a period of time; storing the conversation content is the function that our product needs to realize. If you need to delete the conversation content, please contact the service provider of enterprises applied to delete the content of the conversation on their own initiative;

Network traces: When you use Live800 products, we will store your cookies to facilitate correct identification of you, and you can actively clear cookies;

Member information: When you use Live800 product consultation after logging in, we obtain your information after authorization from the enterprise. We will not store your data, but store the authorization parameters given by the enterprise, such as UID. If you need to delete the information, please contact the corresponding service provider to apply for deletion;

Business card storage: When you use Live800 product consultation, we will store the relevant information in the server when the customer service actively asks during the conversation or provides you with your personal consent; to ensure the normal use of our product functions, if you need to delete For such information, please contact the corresponding enterprise providing services to actively apply for deletion of business card information

5. How do we protect your personal information

We attach great importance to the security of user information, and will strive to take various reasonable security measures (including technical and management aspects) in line with industry standards to protect user information and prevent information provided by users from being improperly used or unauthorized access and disclosure Disclosure, use, modification, damage, loss or disclosure.

The information we store will not be sold, rented, shared, traded, or disseminated to any unrelated third parties, and we strive to provide protection for users' information security.

We will use various security protection measures within a reasonable level of security to ensure the security of information. For example, we will use encryption technology (such as SSL, SHA256, AES256), anonymization processing, secure transmission protocols and other means to protect your personal information.

We strengthen the security capabilities of the software installed on your device through continuously improving technical means to prevent your personal information from being leaked.

We have established special management systems, processes and organizations to ensure information security. For example, we strictly limit the permissions for data queries.

At present, our product security has passed the evaluation and filing of the national network security level protection (level three), and has reached the requirements of international authoritative certification standards such as ISO27001 and international information security management system in terms of information security, and has obtained the corresponding certified.

When our products or services cease to operate, we will notify you with push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period of time. We will do our best to protect your personal information. We also ask you to understand that no security measure can be impenetrable.

We would like to remind users that the information protection measures provided in this "Privacy Policy" only apply to the products or services provided by Live800 and related parties. We do not have the ability and obligation to protect any information submitted by users in applications and websites other than Live800 related services, and we do not assume any legal responsibility for this regardless of whether the user logs in or browses the above-mentioned software, website or platform based on the link or guidance of Live800.

6. Terms of Use for Minors

If the user is a minor under the age of 18, before using live800 related products or services, he should read and agree to this "Privacy Policy" under the supervision and guidance of the user's legal guardian. The company protects the personal information of minors in accordance with the relevant national laws and regulations, and will only collect, use or publicly disclose the personal information of minors when the law allows the legal guardian to expressly agree or protect the minors. The user and the legal guardian of the user shall be responsible for the authenticity of the information provided by the user. If we cannot determine that the user is a minor from the information provided by the user, then we shall not be responsible for protecting the privacy of the minor.

7. Effectiveness and changes of the privacy policy

(1). In order to provide users with better services, the relevant services of Meicha Technology will be updated and changed from time to time, and we will revise the "Privacy Policy" in due course. "Efficacy. But in principle, we will not reduce the rights that users should enjoy in accordance with the currently effective Privacy Policy.

(2). After this "Privacy Policy" is updated, we will explain the specific changes in the Privacy Policy through announcements or other appropriate methods, so that users can keep abreast of the latest version of this "Privacy Policy". Users make individual notifications. If you do not agree to the modification, you should contact us immediately and stop using the service. If you continue to use Live800 products, it is deemed that you agree and accept the modification.

8. Application of Law and Dispute Resolution

(1). The establishment, entry into force, performance and interpretation of this agreement shall be governed by the laws of the People's Republic of China; where there are no express provisions in the laws, prevailing industry practices may apply. If the relevant terms of this agreement conflict with the laws of the People's Republic of China, these terms will be completely reinterpreted in accordance with the law, while other terms will still have legal effect and influence on both parties.

(2). During the process of performing this agreement, if any dispute arises, it shall be resolved through negotiation. If the negotiation fails, both parties may sue in the people's court with jurisdiction in the place of Live800's domicile.

9.other

(1). The titles of this "Privacy Policy" are for convenience and reading only, and do not affect the meaning or interpretation of any provision in this "Privacy Policy".

(2). If users have comments or suggestions on this "Privacy Policy" or its functions related to the collection, storage, use, and protection of user information, users can give feedback or complaints through the Live800 feedback channel. We will give feedback to users as soon as possible after receiving users' comments and suggestions.

(3). We have set up a special feedback channel for information protection. Users can contact us in the following ways:

Service E-mail [help@live800.com], WeChat public account [Live800].

(4). The copyright of this "Privacy Policy" is owned by Live800, and within the scope permitted by law, the company reserves the right of final interpretation and modification.